These terms apply to every purchase from this website, operated by Shreylla Jewellery, GSTIN 20APWPM5323B1Z6. Placing an order means you accept them.
1. Eligibility
You must be 18 or older, or have the consent of a parent or guardian, to place an order. You confirm the details you give us are accurate and that the delivery address is one you can receive parcels at.
2. Products and descriptions
Our jewellery is fashion jewellery, not fine jewellery: it uses plated base metals and simulated stones, never precious stones or solid gold, unless a product page says otherwise. We photograph products honestly, but screens vary and small differences in colour, shade or finish are normal and not a defect. Dimensions and weights are approximate, within usual manufacturing tolerance.
3. Pricing
All prices are in Indian Rupees and include GST. The MRP shown is the genuine maximum retail price of the item; we do not inflate it to advertise larger discounts. We may change prices and run offers at any time, but the price you pay is the one shown at the moment you complete checkout. If a product is listed at an obviously incorrect price because of a technical error, we may cancel the order and refund you in full rather than honour it.
4. Orders and acceptance
Your order is an offer to buy. A contract forms only when we confirm dispatch. We may decline or cancel an order if the item is out of stock, the address is not serviceable, payment fails, or we reasonably suspect fraud or repeated refusal of COD parcels. If we cancel, you are refunded in full.
5. Payment
We accept UPI, cards, net banking, wallets and cash on delivery. Prepaid payments are processed by a third-party gateway; we never see or store your card or UPI credentials. COD orders carry a handling fee of ₹49 and require confirmation at checkout.
6. Delivery
Delivery timelines on the site are estimates, not guarantees, and begin from dispatch. We are not liable for delays caused by couriers, weather, strikes or other events outside our control. Risk in the goods passes to you on delivery. Full details are in our shipping policy.
7. Returns and refunds
Returns and exchanges are governed by our return and exchange policy, which forms part of these terms.
8. Care and wear
Plating is a surface finish and wears over time with use, exposure to perfume, water, sweat and sunlight. Normal plating wear is not a manufacturing defect and is not covered by returns beyond the return window. Care instructions on each product page tell you how to get the longest life from a piece.
9. Intellectual property
All content on this site, including designs, photographs, copy and the Shreylla name and logo, belongs to us. You may not copy, reproduce or use it commercially without written permission. Product photographs may not be used in other listings or marketplaces.
10. Acceptable use
You agree not to misuse this site: no scraping, automated ordering, attempts to break security, fraudulent payments or abusive messages to our team. We may suspend access and cancel orders where this happens.
11. Reviews and user content
Reviews come from verified buyers. By submitting a review or photograph you grant us permission to display it on the site and in our marketing. We may remove content that is abusive, false, or unrelated to the product.
12. Liability
To the extent permitted by law, our total liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential losses. Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or your rights under the Consumer Protection Act, 2019.
13. Force majeure
We are not responsible for failure to perform caused by events beyond our reasonable control, including natural disasters, epidemics, strikes, civil unrest, or failures of couriers, payment gateways or hosting providers.
14. Governing law
These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Indore, Madhya Pradesh.
15. Grievance officer
As required by the Consumer Protection (E-Commerce) Rules, 2020, complaints may be sent to our grievance officer at info@shreylla.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.
16. Changes
We may update these terms. The version in force is the one published here when you place your order.