Where we ship
We deliver across India to any serviceable PIN code. You can check your PIN code on any product page before ordering. International shipping is not available yet.
Dispatch time
Orders are packed and handed to the courier within 2 working days of payment confirmation. Orders placed on Sundays and public holidays are processed the next working day. During festive sales, dispatch can take one extra day; we will tell you on the product page if that is the case.
Delivery time
| Destination | Estimated delivery after dispatch |
|---|---|
| Metro cities (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad) | 1 to 2 working days |
| Other cities and towns | 3 to 5 working days |
| Remote and north-eastern PIN codes | 5 to 8 working days |
Estimates exclude delays outside our control, such as weather, strikes or courier backlogs during festivals.
Shipping charges
- Free shipping on all orders above ₹999.
- A flat ₹79 applies to orders below ₹999.
- Cash on delivery adds a ₹49 handling fee, shown before you confirm.
Cash on delivery
COD is available at most PIN codes for orders within our COD limit. A small number of PIN codes are prepaid only; the checkout will tell you if yours is one of them. To reduce fraudulent orders, COD requires a confirmation tick at checkout, and we may call or message to verify before dispatch.
Tracking your order
As soon as your parcel is handed to the courier, we email and WhatsApp you the courier name and tracking number. You can also follow it on our track order page using your order number.
Failed deliveries
Couriers attempt delivery up to three times. If all attempts fail, or a COD parcel is refused, the parcel returns to us. Prepaid orders are refunded minus the actual shipping cost. Repeated refusal of COD parcels may mean we ask for prepayment on future orders.
Damaged or missing parcels
If a parcel arrives damaged or tampered with, please refuse the delivery where possible, and message us the same day with photographs. If tracking shows delivered but you have not received it, tell us within 48 hours so we can raise a courier investigation.
Questions
Message us on WhatsApp or email info@shreylla.com, Monday to Saturday, 10am to 7pm IST.